What will the initial intake session be like?

Your intake appointment is an opportunity for you to get to know your therapist better and for them to get to know you. They will spend time going over your intake forms with you, discussing what is bringing you in to therapy, what your goals are, and coming up with a plan to address those goals. Your therapist will share their therapeutic approach and answer any questions you have about the process.

Your following sessions will be focused on working on these goals with your therapist.

What insurance do you accept?

We are paneled with the following insurance providers: Regence, BCBS, SelectHealth, DMBA, EMI, and PEHP. We are also setup for direct out-of-network billing with UofU Health plans.

What if my insurance is not one that you are in-network with?

If we are not currently paneled with your insurance, we may still be a great option for you! You will need to pay at the time of your session and then work with your insurance provider to receive reimbursement for out-of-network services. You will want to reach out to your insurance provider to determine what your reimbursement will be.

If you are planning to pay out of pocket for services you can view our Good Faith Estimate here or our rates here.

How often do I need to come?

At your initial appointment, your therapist will work with you to determine your goals and a plan for treatment. Initially you will need to be seen weekly or biweekly to begin addressing your goals and making progress.

Discuss with your therapist any questions or concerns that you have about frequency. After progress has been made towards your goals it may be possible to move to monthly or sessions as needed.

What is your cancelation policy?

Your appointment time is reserved specifically for you. If you have been scheduled for reoccurring appointments and are unable to keep an appointment, please call or email our office at least 24 hours in advance. There is a charge of $100 for late cancellations and no shows. Please notify the office as soon as you can for emergency situations and illness.

If you miss two consecutive appointments or have excessive missed appointments, there is a risk of losing your reoccurring appointment time. Your therapist will do their best to find a time that works with your schedule.

Is telehealth an option? If so how does this work?

Telehealth is a great option for those that are unable to attend in person. If you choose to meet with your therapist via Telehealth they will send you a link prior to the session.

You will need to be prepared before the session by downloading the Simple Practice app on any device you plan to use. It is important that you have adequate streaming, as your therapist must be able to see you on the video for the session. Confidentiality is important for your session, so you will need to be alone in a private setting.

Can my therapist provide a letter of accommodation?

Letters of accommodation for treatment summaries, disability paperwork, work or school accommodations, etc. are considered on a case-by-case basis and cannot be guaranteed. You will need to have sufficient meetings with your therapist for them to have a full understanding of your mental health needs. Journey Family Counseling is not able to write letters for emotional support animals.

Additional Questions?